Support
Supporting Our Customers
DeltaRail's Fleet Software Solutions is passionate about customer support and has an excellent reputation amongst existing customers. With a dedicated help desk providing 24 hour support you can be confident that our systems will perform for your business. Our customer support team resolves over 90% of issues during the first call.
Every client is allocated a dedicated account manager who is responsible for ensuring their ongoing needs are met. Maintaining continuous contact at all levels they will identify system and process improvements, monitor feedback calls handled by the help desk and monitor upgrade rollouts.
Our products are continuously developed to meet the changing needs of our clients. All of our software enhancements and upgrades are available as part of the support agreement. Annual user groups offer an ideal opportunity for all clients to share ideas and explore future product developments that will benefit their industry.
Fleet Software employs a team of training specialists. Working in conjunction with our clients. We offer customised training packages to suit your needs, whether we train the users or train members of your staff as trainers, allowing complete control of your training requirements in a time effective manner.
DeltaRail's Fleet Software Solutions has an excellent track record of implementing systems across Europe. These range from small independent operators to international groups, including one incorporating 19 operating companies. We have a wealth of experience in managing both the hard and soft factors that are critical to success.